Terms of Service
Last updated: October 26, 2026. These terms govern a clinic’s use of Vertowise, and are an agreement between the clinic and Eighth Gate Software LLC (شركة البوابة الثامنة للبرمجيات /ذات مسؤولية محدودة) (“the Company”, “we”), which operates Vertowise: a company registered and licensed in Jordan under registration no. 79531, national no. 200209658, Tla'a Al-Ali, Amman, Jordan. By creating an account you agree to them.
1. What Vertowise is
Vertowise is practice-management software for physiotherapy clinics: patients, appointments, exercise programs, clinical notes, outcome measures and billing. It is an administrative record-keeping tool.
2. What Vertowise is not
It is not a medical device, and it does not provide clinical advice, diagnosis or treatment. Nothing it produces — including anything generated by its AI features — is a clinical recommendation. Every clinical decision is made by a qualified clinician exercising their own judgement, and remains their professional responsibility. Do not rely on this software for anything time-critical to patient safety.
3. Accounts
- You must be a licensed practitioner, or acting for a clinic that employs one.
- You are responsible for your credentials and for the actions of staff you invite.
- Give each staff member their own account; do not share logins.
- Assign the lowest role that lets someone do their job.
4. Your data stays yours
The clinic owns its patient records. We claim no ownership and do not sell them, share them with advertisers, or use them to train our own models. We process them only to run the service, as set out in our Privacy Policy. You can export your data at any time.
5. Your obligations as a clinic
- Obtain the consent your jurisdiction requires before recording patient data.
- Meet your own medical-records retention and confidentiality duties.
- If you connect WhatsApp: message only patients who have agreed to hear from you on WhatsApp, stop when they ask (a reply of “stop” switches off automatic messages), use your own number only, and follow the WhatsApp Business Terms and Messaging Policy. The messages go out in your clinic’s name and you are responsible for their content.
- Send patient links (intake, exercise program, questionnaire) only to that patient. The link is the credential.
- Read the AI warning in the Privacy Policy before enabling dictation or the assistant for identifiable patients.
6. Trials and billing
New clinics get a free trial; the remaining days are shown in the app. After it ends, continued use requires a paid plan. Clinics in Jordan pay in Jordanian dinars by CliQ or bank transfer to the Company’s account, and every payment is invoiced by the Company. Where we offer payment by card, it is processed by our reseller, Paddle.com, which is the Merchant of Record for those orders and handles their billing enquiries and returns. Fees are charged in advance, and we will give at least 30 days’ notice before a price change.
You can cancel your subscription at any time. Cancelling stops the next renewal, and you keep access until the end of the period you have already paid for. If you are not satisfied, you can ask for a full refund within 14 days of your first payment, however you paid, by writing to abdulkareem@vertowise.com. Later monthly renewals are not refunded. Payments made through Paddle are refunded through Paddle.
7. Availability
We aim for high availability but offer no uptime guarantee at present. The service may be unavailable for maintenance or for reasons outside our control. Keep your own contingency for anything you cannot pause — do not let the only copy of something you urgently need exist solely here.
8. Acceptable use
Do not attempt to access another clinic’s data, probe or attack the service, resell it without agreement, upload malware, or use it unlawfully. We may suspend an account that puts patient data or the service at risk.
9. Liability
To the extent the law allows, our total liability in any 12-month period is limited to the fees you paid us in that period. We are not liable for indirect or consequential loss, lost profits, or loss arising from clinical decisions. Nothing here limits liability that cannot lawfully be limited — including for death or personal injury caused by negligence, or for fraud.
10. Ending the agreement
You may close your account at any time. We may end this agreement on 30 days’ notice, or immediately for a serious breach. On closure you may export your data; after 30 days we delete it, other than billing records we must keep.
11. Changes
We may update these terms. Material changes will be notified by email or in the app before they take effect. Continuing to use the service after that means you accept them.
12. Governing law
These terms are governed by the laws of the Hashemite Kingdom of Jordan, and the courts of Amman have jurisdiction — without displacing any mandatory consumer or data-protection right you hold where you live.